Explore travel eSIM destinations

An eSIM stores a digital SIM profile on a compatible device. It lets you add a mobile plan without inserting another physical card. For travel, first check the destination coverage, your device and the plan conditions.

Check the exact model, sales region and manufacturer specifications—not just the product name. eSIM availability differs between versions. For a Windows laptop, check Settings → Network & internet → Cellular and eSIM profiles; cellular-capable hardware is required. A missing option needs confirmation with the manufacturer.

Installing an eSIM and starting the plan’s validity period are separate steps. Some plans start at installation; others start on their first connection to a supported network. Check the actual plan’s rule before installing and use a stable internet connection. We have not yet confirmed activation rules for live plans.

An installed profile does not by itself prove that mobile data is connected. Outside the covered destination, it may not connect yet; do not reinstall or delete it for that reason.

1. Check your device’s SIM settings to confirm that the travel eSIM is installed. Turn the line on and select it for mobile data.

2. Check that you have arrived in a covered destination and that the actual plan is active, unexpired and has data remaining. Installation alone does not guarantee a connection.

3. Follow that plan’s roaming, APN and supported-network instructions. Do not guess APN values or copy another provider’s settings.

4. Make sure flight mode is off. Try switching it on and off, then restart if needed. If the problem continues, record the error for the issuing provider; do not delete the eSIM to troubleshoot.